Advice for Parents during the Covid-19 Pandemic

Whilst coronavirus is infectious to children it is rarely serious. If your child is unwell it is likely to be a non-coronavirus illness, rather than coronavirus itself. Whilst it is extremely important to follow Government advice to stay at home during this period, it can be confusing to know what to do when your child is unwell or injured. Remember that NHS 111, GPs and hospitals are still providing the same safe care that they have always done.

The link here will provide some direction on where to seek help depending on your child’s symptoms: https://www.rcpch.ac.uk/sites/default/files/2020-04/covid19_advice_for_parents_when_child_unwell_or_injured_poster.pdf?fbclid=IwAR3kGK7oMb3HKfrji62n88GoOF_u3P9zVAAOOLovDaBjuiC1rSGYNp2-RU4

IMPORTANT INFORMATION

We are working in a way that has never been seen before and it has been extremely challenging over the last couple of weeks for all staff involved. We would like to thank all of our patients who have been supportive and understanding during this Covid-19 pandemic.

The Coatham Surgery will be remaining open on the bank holiday Friday 08.05.20. We ask that patients still adhere to the guidance of staying at home, keep safe and to only contact us if you need us.

IMPORTANT INFORMATION

Against all the advice in the national news, many patients are still attending the surgery to bring prescription requests and to make appointments. We are only seeing those patient who have already been triaged over the telephone by the GP and have been asked to attend the surgery.

PLEASE DO NOT COME TO THE SURGERY UNLESS YOU HAVE BEEN SPECIFICALLY ASKED TO DO SO.

We would like to ask all our patients please DO NOT come to the practice to order your medication. Please can we ask that you download the NHS App, submit prescriptions through our website or over the telephone.

We are not making any appointments at the reception desk.

To protect our frontline staff as well as yourself please DO NOT present at the practice.

Patients who require help with food etc during the COVID-19 Pandemic

There is a dedicated tel help line  08000288327. They will be asked to give personal details in order to register.  They can also visit the website www.gov.uk/coronavirus-extremely-vulnerable. 

IMPORTANT INFORMATION ABOUT THE CORONAVIRUS (COVID-19)

The NHS across Teesside will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The advice issued by the Chief Medical officior is to stay at home for 7 days if you have either a high temperature or a new continuous cough.

DO NOT GO TO A GP SURGERY, PHARMACY OR HOSPITAL. YOU DO NOT NEED TO CONTACT 111 TO TELL THEM YOU ARE STAYING AT HOME.

Use the NHS 111 online coronavirus service if you feel you cannot cope with your symptoms at home, your condition gets worse or your symptoms do not get better after 7 days.

Everyone is being reminded to follow Public Health England advice to; always carry tissues with you and use then to catch your cough or sneeze. Bin the tissue, wash your hands or use sanitiser gel.

Wash your hand often with soap and water, especially after using public transport. Use sanitiser gel if soap and water are not available.

Avoid touching your eyes, nose and mouth with unwashed hands.

Avoid contact with people who are unwell.

Information remains subject to regular change and updates, Information can be found at https://www.gov.uk/coronavirus

During this period The Coatham Surgery will postpone all routine appointments until further notice.

🦠 If you have a new continuous cough or fever, regardless of travel history, please DO NOT attend the surgery. Instead visit 111.nhs.uk and self-isolate at home for 7 days (14 days for the whole household if you don’t live alone). If symptoms worsen or persist contact 111.

🦠 We aim to postpone all routine appointments if safe to do so for about a month. Where possible, these may be done over the phone.

🦠 All appointment requests will be screened by our team. This may include more telephone consultations with our clinicians or even a video call if you prefer. Please DO NOT attend in person to book an appointment, this is best done over the phone.

🦠Please request your scripts online where possible. We will not be issuing more than a monthly prescription at a time. Do not stockpile medications.

🦠 Our phonelines are busiest before 10am, so if your call is not urgent please phone after.

🦠 Please opt in for electronic prescribing. We can also send sick notes to you by email or post (self-isolation does not require a GP sick note).

🦠 Your waiting times may be longer when attending as our clinicians are taking additional hygiene precautions.

🦠 Frequent hand washing and social distancing are our best defences against this infectious disease.

 

The Coatham Surgery would like to thank our patients for their co-operation and support during this challenging time.

Our Mission Statement

The Coatham Surgery is a well-established GP practice whose aim is to provide the highest possible quality of care to all its patients, in a responsive, supportive and courteous manner, through continuous professional development of our highly motivated staff

Caring comes as second nature to us and we believe we have built a strong and mutual relationship of trust and respect with our patients.

Coatham Surgery is a 2 partner practice covering Redcar, Marske-by-the-Sea, New Marske, Saltburn and Lazenby. It is the Partners, not the NHS, who pay for and maintain our surgery and equipment. We hope to offer the best service we can. Please help us to look after our surgery.

We have now been in our new building since 4 July 2011 and hope our patients have noticed the benefits of a newer, more spacious surgery. Learn more about Coatham Surgery’s history or meet our staff and their clinical interests.Call 111 when it's less urgent than 999

Extended Hours services are available from the STAR service by contacting Coatham Surgery for an appointment.

Out of Hours services are available from the STAR service by calling NHS 111 (free) when the surgery is closed.

The out of hours service continues the care of our patients during the time the surgery is closed (from 6.00pm to 8.00am Monday to Friday, and over the weekend from 6.00pm Friday to 8.00am Monday). Patients can use their online service by following this link to book their appointment in Out Of Hours:  http://www.starappointment.co.uk/booking/