Coatham Surgery fulfils equal opportunities, disability discrimination and sex discrimination regulations, ensuring that everyone receives fair and equal treatment.Coatham Surgery:
- Will ensure that all visitors are treated with dignity and respect.
- Will promote equality of opportunity between all genders.
- Will not tolerate any discrimination against, or harassment of, any visitor for reason of sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, marital status, civil partnership, disability, sexual orientation or gender re-assignment.
- Will provide the same treatment and services (including the ability to register with the practice) to any visitor irrespective of sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, marital status, civil partnership, disability, sexual orientation or gender re-assignment.
Procedure for Patients to follow:-
1. Discrimination by the Practice against you
If you feel discriminated against, you should bring the matter to the attention of our Practice Manager who will investigate the matter thoroughly and confidentially. The Practice Manager will establish the facts to decide whether discrimination has taken place and advise you of the outcome of the investigation within 10 working days.
If you are not satisfied with the outcome, you should raise a formal complaint through our Complaints procedure.
2. Discrimination against the Practice’s staff
Coatham Surgery will not tolerate any form of discrimination or harassment of its staff by any visitor.
Any visitor, who expresses any form of discrimination against, or harassment of, any member of the Practice staff, will be required to leave the Practice’s premises forthwith.
If the visitor is a patient, they may be removed from the Practice’s list.